Cookies & Privacy Policy - TianDe London

Cookies & Privacy Policy

Cookies & Privacy Policy

TianDeLondon (‘TianDeLondon’, ‘our’, ‘we’ or ‘us’) is the sole owner of the information collected on We are committed to ensuring that your online privacy and personal information is protected. We use standard internet encryption technologies, such as SSL Certificates to protect the information that you pass to us. This information is used to enhance your visit to our website.

This Privacy Policy sets out what information we collect and how we use it which will allow you to make an informed choice about the information you provide us with. Your acceptance of our Privacy Policy is signified by your continued use of our website. We reserve the right to change this policy by updating this page and it is your responsibility to check for changes to ensure you are happy to continue using our website.

If you have any concerns regarding the protection of your personal information, please contact us at

1. Account

1.1 Personal Information: In order to make a purchase through our website we will collect certain information including, but not limited to, your name, email address, telephone number, delivery address.

1.2 Registering an Account: If you choose to register you details with us you will be able to proceed through checkout faster, check the status of your orders, view past orders, make changes to your personal information, change your password and store alternative addresses. We do not permit you to share your user name and password with any other person nor with multiple users on a network. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you accept responsibility for all activities that occur under your account or password.

If you register as a distributor in order discounted prices to apply it will take up to 2 hours your registration to be confirmed by TianDeLondon administrator.

1.3 Password: You password is encrypted so we are unable to see what it is. In the case that you forget your password, we can only reset it via your account’s registered email address.

1.4 We will keep your information as long as you are registered with us. You may cancel your registration at any time by contacting us at Please note we can only cancel your registration if you have no outstanding orders.

2. Why we need your information

2.1 We need you basic information (name, billing and delivery addresses) so we can process your order and deliver it to the correct place.

2.2 Your contact details (email, phone number) help us with our customer service. We can let you know your order status and resolve any queries you may have.

2.3 Periodically we email information about new products, new stockists and other information we think you will find interesting. When you register your details with us you will be asked if you wish to opt out of receiving these emails.

2.4 Other information we may request is used to help improve our service to you.

3. Fraud protection

3.1 We reserve the right to pass your information to third parties in order to assist fraud detection and prevention.

4. Data disclosed to third parties

4.1 In order to validate your payment, your name, e mail address, PayPal payments  address are disclosed to Sagepay (UK) Ltd.

5. Cookies

4.1 Some of our website pages use cookies and other tracking technologies. A cookie is a small text file in your computer’s web browser that we use to collect information about such things as how many people visit and return to our website, what products are being bought and to make certain parts of our website function properly. We also use cookies to identify you to make using our website easier for you. If you have blocked cookies in your browser you may experience technical problems with some parts of the site.

4.2 For independent information about cookies visit

5. List of Cookies we use – need to list our cookies

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